In the business world, the customer is king. But customers won’t feel valued by a company unless the employees they interact with feel valued and appreciated as well. Finding the perfect formula for employee satisfaction will translate into customer satisfaction, but this mutually beneficial result takes time and nurturing.
In this article, Matthew Gordon explains the direct relationship between customer reviews and employee satisfaction and explores how companies can enhance both by showing empathy, setting strong examples, and more.
Check out the atricle on HR.Com