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Matthew Gordon

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What’s the correlation between customer satisfaction and employee happiness?

In the business world, the customer is king. But customers won’t feel valued by a company unless the employees they interact with feel valued and appreciated as well. Finding the perfect formula for employee satisfaction will translate into customer satisfaction, but this mutually beneficial result takes time and nurturing.
 
In this article, Matthew Gordon explains the direct relationship between customer reviews and employee satisfaction and explores how companies can enhance both by showing empathy, setting strong examples, and more.
Check out the atricle on HR.Com

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Friday, January 24, 2014

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The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

Featured Post

GraduationSource’s Cap and Gown Featured on the Cover of Time Magazine

GraduationSource’s Cap and Gown Featured on the Cover of Time Magazine

By Matthew Gordon

Every entrepreneur dreams of being featured in Time Magazine. But having your company’s product featured on Time’s cover? … [Read More...]

What’s the correlation between customer satisfaction and employee happiness?

By Kevin McGann

In the business world, the customer is king. But customers won’t feel valued by a company unless the employees they interact … [Read More...]

Kayaking Scavenger Hunt

By Matthew Gordon

In August 2013, GraduationSource went on a well-deserved company kayaking trip at Todd's Point in Greenwich, CT. We spent the … [Read More...]

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Matthew GordonI am the President and CEO of Gordon Group, a holding company that manages successful growth focused companies. My leadership at its core is to create progressive & positive corporate cultures.

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