Employee name: Tara Albi
1. Please tell us about GraduationSource and your role in the company.
GraduationSource is an innovative web-based business that sells various academic commencement regalia. At this company, my role is customer care coordinator/supervisor. I assist customers and co-workers with numerous inquiries. I also handle some of our largest VIP resellers by providing extra care and attention.
2. What is it about GraduationSource that sets it apart from its competitors?
GraduationSource is different from our competitors because great customer service is one of our main goals. We’ve had many new clients who left their old suppliers simply because it was impossible to get someone on the phone. We make sure we are available to communicate and assist customers with their needs. We sell our products at a reasonable cost and offer last-minute shipping. We cut out the “middleman” and allow the customer to take control of what he needs with our simple ordering process.
3. Please describe the overall culture of GraduationSource and how this culture helps drive the company’s success.
In my opinion, maintaining a positive attitude is truly imperative to a company’s success. The culture of GraduationSource is modern, very casual, and even silly at times. To provide the best service to our customers, we believe it is important that employees remain upbeat and motivated.
We are encouraged to be open with each other and are able to express our individuality. To combat stress, we have fun company events, such as scavenger hunts, cook-offs, and bowling nights. One of our core values is “Happy, Happy,” which not only applies to pleasing our customers, but to our internal team as well.
4. How has GraduationSource grown and developed within the past few years to keep up with the digital age?
Over the past five years, GraduationSource has grown exponentially because we catered to the cyber craze. Our website and internal systems are constantly updated with new features. Our employees are extremely tech-savvy and are trained to make customers feel comfortable when ordering products online. Schools save money and establish independence when purchasing graduation regalia through us.
5. Please describe your proudest moment while working at GraduationSource.
As a customer care representative, I have many proud moments because helping people is very gratifying to me. I once had a customer make a video testimonial for me. In the video, he recreated the situation involving a last-minute order. I was depicted as Superman in the video, and his family thanked me in unison in the video’s conclusion.
I also went on my first business trip recently and trained approximately 15 new customer service representatives for our company. I never thought I would do something like that. I felt proud to be there, representing GraduationSource, and left feeling accomplished.
6. What is the thing you look forward to most about coming to work every day?
The thing I love most about working at GraduationSource is that I actually like my job and know I can learn more. Many people wake up in the morning feeling unsatisfied with their lives because they hate their professions. I like coming here because it feels like things are always evolving. It makes me excited for the future. Another bonus is that our team is like a big family. There are ups and downs, but ultimately, we all come together to make this company thrive.